The modules under WSQ Certificate in Retail Operations are developed for retail professionals at the operation level, who require basic knowledge and skills, and function within specific frontline work responsibilities.

These include:

• Retail / Sales Assistants
• Customer Service Executives / Assistants
• Cashiers
• Packers
• Operations Executive / Assistants
• Service Attendants
• Store Keeper / Assistants
• Visual Merchandising Executives

To qualify for a WSQ Certificate in Retail Operations, a participant needs to complete and pass:

• 3 core modules, and
• 5 elective modules

Alternatively, individuals may choose to learn certain module or a collection of modules relevant to needs or occupation. A WSQ Statement of Attainment (SOA) will be awarded upon the completion of each training module and passing the required assessments.

Core Modules

• Interact with Customers
• Maintain Professional Image
• Sell Products and Services

Elective Modules

• Handle Retail After Sales Services
• Perform Point of Sales Operations
• Perform Stock Control Operations
• Handle Merchandise Display
• Work Effectively in the Retail Environment
• Perform Product Demonstration
• Apply Security Practices
• Provide GEMS Service *
• Deliver Service Excellence *
• Offer Customised and Personalised Service *

* Participant may select only one of the three Service Excellence modules as an elective module.

Course Fee
Singapore Citizen / PR : $15 per module (exclusive of GST)
Non-Singapore Citizen / Non-PR : $343 per module (exclusive of GST)

Entry Requirements

• GCE 'O' level Credit in English and Mathematics / WPLN score: Level 3 for Reading, Listening and Numeracy.


• Currently working in retail sector or unemployed, and have or had at least 1 year of retail working experience, in addition to meeting the admission requirements.


• Currently working in non-retail sector or unemployed, and have or had at least 2 years of working experience, in addition to meeting the admission requirements.

For more information, please email us at courses@sirs.edu.sg, call us at 6227 7477.