Our Training Programmes
As an institute for the retail sector, our training programmes are aligned to meet the national standards - Retail Workforce Skills Qualifications (Retail WSQ).
The Retail WSQ confers national recognition on the skills acquired through its qualifications. It complements the pre-employment training delivered through our national education system by focusing on job competencies (i.e. having the abilities to do the job well) that encompass employability, occupational and industry skills.
Retail WSQ details skills, knowledge and attitudes required for various occupations at every level in the retail industry. These competencies are developed by the Singapore Workforce Development Agency (WDA) and endorsed by employers, unions, industry associations and training providers in the retail industry. It is also translated into training modules to enable a worker to develop the required competencies to do his job well.
WSQ benefits everyone, including individuals without academic qualifications. This is possible because WSQ recognises past training, work experience and current credentials in addition to academic achievements.
Courses Offered
Singapore Workforce Skills Qualifications
- Certificate in Retail Operations
- Advanced Certificate in Retail Supervision
- Diploma in Retail Management
SIRS welcomes participants and course nominations from public and retail sector companies respectively to register for any Retail WSQ (Workforce Skills Qualifications) unit/ module or into Full Programmes as desired to raise skill levels & competencies of the workforce. This open and easy accessibility to training is the key feature of SIRS training model.
Upon successful completion of their assessment, participants will receive a nationally recognized certificate (or a Statement of Attainment as endorsed by the Singapore Workforce Development Agency) that they can use to build their career in retail.
Entry Requirements and Open Access
WSQ programmes have been designed to be open access for all modules listed in the WSQ Certificate in Retail Operations, Advanced Certificate in Retail Supervision and Diploma in Retail Management. Specifically, there are
- Minimum educational pre-requisites required are either GCE ‘N’ or ‘O’ Level, or WPLN level 4, depending on the programme
- no prior experience in the retail industry is required
Candidates should be reasonably proficient in basic literacy and numeracy in order to comprehend the course content for all modules.
Overview of our programmes by Competency Category
| COMPETENCY CATEGORY |
PROGRAMME |
CORE MODULES |
ELECTIVE MODULES |
(a) Merchandising & Marketing |
Diploma in Retail Management
Advanced Certificate in Retail Supervision
Certificate in Retail Operations
|
• Monitor Visual Merchandising
Presentation (24 hrs)
|
• Buy Merchandise (30 hrs)
• Handle Merchandise
Display (20 hrs)
|
(b) Sales & Customer Service
|
Certificate in Retail Operations
|
• Interact with Customers
(24 hrs)
• Sell Products and Services
(24 hrs)
• Maintain Professional Image
(12 hrs)
• Essential Retail Skills (40 hrs)
|
• Provide GEMS Service
(16 hrs)
• Provide Advice on
Fashion and Apparels
(16 hrs)
• Provide Advice on
Footwear (16 hrs)
|
(c) Store Operations |
Diploma in Retail Management
Certificate in Retail Operations
|
|
• Set up a Retail Business
(30 hrs)
• Perform Point of Sales
Operations
(16 hrs)
|
(d) Generic Skills
|
Certified Service Professional/Retail Certified Service Professional (40 hrs)
The Service Innovator (32 hrs)
Service Excellence Programme for Supervisor
Service Excellence Programme for Manager
|
|
• Lead a Service Team
(30 hrs)
• Build Relationships with
Customers
(24 hrs)
• Implement Continual
Improvements in Service
Delivery (24 hrs)
• Lead a Team to
participate in Service
Innovation Processes
(16 hrs)
• Coach Service Teams
and Individuals (16 hrs)
• Managerial Cluster 1:
Fundamentals of
Business Excellence
(72 hrs)
• Managerial Cluster 2:
Lead & Implement a
Service Excellence
Organisation (72 hrs)
• Managerial Cluster 3:
Designing Service
Offerings for Service
Excellence (72 hrs)
• Managerial Cluster 4:
Managing Processes for
Service Excellence
Organisation (72 hrs)
|
(e) Productivity |
Diploma in Retail Management
Advanced Certificate in Retail Supervision
Certificate in Retail Operations
Productivity Manager Programme (40 hrs)
|
|
• Manage Retail
Productivity (30 hrs)
• Lead and Facilitate
Productivity Improvement
(24 hrs)
• Cultivate Productivity
and Innovative Mindset
(16 hrs)
|