Operations Executive
Location:
Various location
We are looking for a Retail Operations Executive to oversee day to day store operations and management of the back of the house. (Delivery process and productivity, stockroom standards and good replenishment practices.)
Responsibilities
- Responsible for the stockroom organization (Standards, Layout, Efficiency)
- Ensure an effective replenishment that complies with company standards
- Responsible for RFID and its devices (PDA’s and iPods), practices and routine and works alongside with the Shop floor team
- Initiate planning of stockroom solutions to overcome capacity issues.
- Manage delivery productivity in line with Company targets
- Manage and oversee the complete delivery process across the 3 sections
- Organize and complete all the merchandise movements: transfers between stores movements, returns to the warehouse etc
- Support the management team following the sale preparation plan to achieve targets sets
- Ensure good housekeeping is maintained throughout all areas in the store
Sector Type:
Fashion & Apparel
Closing Date:
30-Sep-2019
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Assistant Boutique Manager/Boutique Manager
Location:
Various location
Have you been considering the next step in your career? We want to meet you!
Our stores are our DNA and where everything begins. Working in our stores means understanding how ZARA works, how people work, and what our customers are looking for. Our teams are always one step ahead. They work with the rhythm of the fashion industry and at ZARA this means constant change.
Your main duties will be:
1. Sales:
- Using commercial information and product knowledge to drive sales and other activity in the store using the internal tools provided.
- Managing the budget of hours in the store effectively
2. Roster: Design the ideal roster to ensure you have people in the right place at the right time
3. Productivity or cash/unit: To meet the budget or have all procedures in place to make it happen, monitoring and taking
4. Competitors awareness: Aware, involved and create and manage relationships and do competitor shopping giving relevant feedbacks to appropriate parties such as products managers and the team
5. Payroll and Payroll System(TGT)
6. HR: ER processes, sickness and absence management
7. Recruitment: To forward thinking and planning with low-cost initiative
8. Customer Service:
- Monitor and support customer service action plans
- Solve and mange customer issues as they arise and refer to the senior management team when necessary
- Follow the minimums of customer service consistently and rive the team to ensure these minimums are maintained across the store
- Understand and reinforce the company return policy
- To support customer service with product knowledge and awareness of the store
9. People Management:
- Have a clear, timely and effective communication with Head Office, Product Managers, Regional Managers
- To manage conflict effectively respecting Company standards
- To give and receive constructive and honest feedback and criticism for/from people they work with in a positive manner and to use it for their own development and their team
- To develop the team through performance reviews and Personal development plans with relevant follow-ups
- To ensure that inductions and relevant training are carried out for all employees
- Manage succession plans in the store (including Company development programs)
- To manage performance of the relevant employees and to coach them when needed
- Assist in the development and retention of an effective team
- Involve in performance management of sales associates (absence, sickness, lateness, etc.)
- Motivate the team to increase sales and ensure efficiency
- Aware of the daily and monthly budgets to meet and execute them
- Communicate with the management team on a daily basis with information regarding personnel and product
- Ensure standards are maintained during the day and at closings
- Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens
- To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them
Sector Type:
Fashion & Apparel
Closing Date:
30-Sep-2019
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Retail Associates
Location:
Various location
Responsibilities
• Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)
• Ensure that customers are acknowledged and receive a quality service either face to face or over telephone
• Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently
• Be actively involved in the delivery process and ensure new stocks is available for replenishment on the shop floor before the store opens.
• Continually develop stocks knowledge and promotions throughout the store
• Support the management team following the sale preparation plan to achieve targets sets
• Ensure good housekeeping is maintained throughout all areas in the store
Sector Type:
Fashion & Apparel
Closing Date:
30-Sep-2019
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