The PCP - Retail Professional (PCP - RP) seeks to help retailers in their manpower needs by providing mid-career switchers with an opportunity to work in retail operations. Through the PCP - RP, participants will gain knowledge and be equipped in skillsets in operations, customer serivce, and supply chain roles, assisting retailers in meeting the growing consumer expectations while delivering a memorable customer journey.




The PCP - RP includes the following training modules from the Workforce Skills Qualifications (WSQ) Diploma in Retail (Operations):


1. Global Mindset (24 hours)
Evaluate local & global issues & trends that impact one's employability & job role and to be able to identify competency gaps, determine training & development needs and to establish & evaluate appropriate training & learning opportunities for all including the implementation of a conducive work environment to facilitate transfer of knowledge & skills.


2. Retailing & the Economy (24 hours) 
Understand key considerations and target markets in retailing as well as the application of the following concepts in the context of retailing: scarcity, opportunity costs, demand & supply, elasticity, utility. 


3. Sales Target Management (24 hours) 
Set, communicate, drive and motivate staff to achieve sales target and to review social-economic changes in the local context as well as assess impact of external economic and political events on the local retailing environment and to make changes to target set inability to reflect actual situation. 


4. Service Leadership (30 hours) 
Recognise the characteristics of a leader and to discharge the roles & responsibilities of a leader in operationalising the organization's service vision, mission and values - entailing ways to promote a customer centric environment as well as analyzing the performance of individual member and the team with the intent to identify follow-up actions for improvement. 


5. Workplace Communication (18 hours) 
Use appropriate methods / equipment / platform to communicate policies and procedure to staff and monitor their compliance including evaluating the effectiveness of such methods / channels. 


The PCP RP trainee should attain a ‘Competent’ for all modules. Upon completion of the programme, trainees will receive the nationally accredited Statement of Attainment (SOA), under the Singapore Workforce Skills Qualifications (WSQ) framework for Retail.


*Training hours may be subjected to change


Salary Support


Employers stand to enjoy salary support for each employee that undergoes the PCP - Retail Professional track.


  1. Up to 70% of monthly salary for PCP training duration, capped at $4,000 per month, for Singapore Citizens/PRs below age of 40
  2. Up to 90% of monthly salary for PCP training duration, capped at $6,000 per month, for Long-term Unemployed* Singapore Citizen (SC) trainees or Mature^ SC trainees

*Long-term Unemployed (LTU) is defined as being unemployed and actively seeking employment for six months or more. 

^Mature trainee is defined as being aged 40 and above.


Factsheets for PCP - Retail Professional


To find out more about the PCP - Retail Professional track, you may download the respective factsheets in the links below:

For Employers | For Applicants


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