Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
In today’s highly digitalised environment in a physical world, people interact and engage on a multitude of platforms and devices. Businesses in turn must adopt an omnichannel approach, but driven by a sound Customer Experience strategy. Service excellence is without question a key competitive differentiator, but it is also a key challenge to sustain consistently across the multitude of channels in meeting customer expectations satisfactorily.
In the highly competitive Retail industry, retailers must ensure that they invest wisely in providing their Sales and Service staff with the essential knowledge, skills and resources to support a seamless omnichannel customer experience that equates service excellence to its customers.
In this module, Sales and Service Supervisors are given key insights to the digital and physical retail and consumer landscapes. Alongside, they will learn how to navigate them effectively to deliver a seamless service proposition through optimal approaches in resource allocation, planning and management, and operational execution.
No intakes available
Please check back later.
Classroom: 4 Days (9am to 4pm)
1)Digital Transformation on the Business Landscape
2)Keeping Up with Consumer Trends
3)Service Value Chain
4)Understanding Our Customers
5)Planning Resources
6)Case Study & Assessment
7)Resolving Performance Issues
Course participants will acquire the following Knowledge, Skills and Competencies:
1. understanding the impact of a digitalised environment in a physical world, and emerging consumer trends.
2. cultivating a forward-looking mindset to adapt to future-ready resource planning and service operation practices.
3. the essential techniques in resource planning and management
4. the ability to address service operations pain-points towards performance enhancement.
Category | Price |
Full Fee (Inclusive of GST) | $686.70 |
Singapore Citizen (70% funding) | $206.01 |
Singapore Citizen 40 years and above1 (90% funding) | $80.01 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $80.01 |
Singapore PR (70% funding) | $206.01 |
Singapore PR sponsored by SMEs2 (90% funding) | $80.01 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Jan 2025 to 31 Dec 2027
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
SIRS Training Room
11 Eunos Road 8, Lifelong Learning Institute, #08-02/03, Singapore 408601
Nearest MRT: Paya Lebar MRT
The course fee allows to be paid by:
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
eNETS (e-payment);
PayNow (e-payment);
Bank Transfer;
Post-Secondary Education Account (Standing order form).
Refund and withdrawal policy
- A 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- A 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
- No refund will be available if the withdrawal request is submitted after the course start date.