Our Team
The SIRS Family
Welcome to the SIRS family – we are a team of passionate, dynamic, and fun professionals from diverse backgrounds rich in Retail, Digital Marketing and Digitalisation, E-Commerce, and Service.
We believe that people are the greatest assets of any organisation, and it is not just the knowledge and depth of experience that each of our team brings, but also the bond all of us share through our common goal: to inspire and transform the retail industry, individuals and businesses towards their greatest potential in excellence.
Contact us for information on grant-supported solutions that can support your business and workforce capability development.
Heads of the SIRS Family
Megan Ong, Director of SIRS
Megan has been in the education and training industry since 2006 with over 25 years of Public and Private sector experience under her belt. Under her strategic leadership, SIRS propelled to being a key training partner with some of the most established global and local companies including Alibaba, Amazon, Lazada, Qoo10 and Shopee. These are collaborations which have played a significant role in contributing to the fast-forwarded digitalisation and transformation of the retail industry, particularly in the e-commerce space. Megan is also keenly focused on supporting SMEs to succeed and thrive, working unceasingly within SIRS, and externally with other key bodies including Heartland Enterprise Centre Singapore and the Federation of Merchants’ Association but to name a few, to deliver training and consultancy solutions as well as career development and mentoring support to both companies and individuals alike.
Getting to know Megan
When you are strategic but detailed, speedy but careful, energetic but chilled, optimistic but measured, it’s no wonder that Megan is likened to Harry Potter’s Dumbledore by the SIRS’ team – it takes some powerful “magical” ability to juggle and balance all that, be as fiercely loyal & deeply protective of everyone around her as she is, and then running off to beat her friends at a game of netball. Whew!
Megan ❤ SIRS
“Being in SIRS is being in the 2 industries that I love! Straddling public duty that also supports the retail industry is meaningful and stimulating work, and the positive impact that we are able to make is what drives me and what I find most satisfying.”
Angie Ng, Head of Customer Relations Centre
Angie is our retail operations expert, and co-author of several books focusing on excellence in retail operations. Combining this with her extensive experience in retail marketing from the Luxury, Food Service and FMCG sectors, Angie and her team support our learners in identifying their most pressing upskilling needs to excel in or progress from their roles, and even starting their very own business enterprises.
Getting to know Angie
Beneath a dimpled smile, and a picture of zen and quiet confidence is an energetic industry veteran unfazed by market turbulence and zealous in helping learners. Always raring to make a difference, Angie keeps up her vitality stepping up in her workouts (and probably never even breaking out in a bead of sweat).
Angie ❤ SIRS
“I enjoy working with every colleague and team at SIRS. Although each comes with a diverse personality and background, we just have this magical tacit agreement when we work together.”
James Fong, Head of Programmes
James is the man behind the extensive range of training programmes at SIRS where he has spent the last 15 years. His expertise and passion are in adult learning and curriculum development with first-hand experience as a trainer of various programmes. In his Programmes management capacity, James also has oversight of quality assurance as a priority, curating both content and resources to meet the exacting needs of today’s challenging environment for our learners. Prior to SIRS, James’s extensive experience was acquired from key retail management roles in merchandising, marketing and business development.
Getting to know James
A good book and a good meal – what more can one ask for. James is an avid cook who whips up meals with as much gusto as he whips up learning programmes; and loves nothing more than settling down with any book that catches his whim…which includes an eclectic range, from armchair travel to his secret stash of TinTin comics. And if you are lucky, you may just get an invite to share an inspired, spur-of the-moment meal, and conversation about his many varied interests!
James ❤ SIRS
“The greatest satisfaction is my ability to impact lives in positive ways where at SIRS we are constantly working to enable opportunities for individuals and companies to remain relevant and valuable through acquiring needed skills and capabilities.”
Karen Tan, Head of Administration
Karen is our whiz at SIRS when it comes to getting things organised and running full steam ahead. With over 20 years in both the Public and Private sectors, she brings a wealth of experience managing a broad scope of operations and administrative initiatives. At SIRS, Karen’s primary focus is to ensure a well-oiled process of efficiency and effectiveness for our learners and corporate partners in reaping the value of their interactions with us. Working with our Business Development, Customer Relations and Programmes teams, Karen oversees SIRS’ office administration & operations including facilities & IT, as well as adult learners’ administration and finance related matters.
Getting to know Karen
A gentle and demure disposition belies a steely focus and confident gatekeeping. Karen is a true disciplinarian at work and a free spirit at play. Catch her at the right time to experience the best of both worlds!
Karen ❤ SIRS
“While SIRS is a stat board, we work like a corporate entity with agility and dynamism.”