E-commerce is a flourishing industry set to thrive with long-term growth globally. Among the Southeast Asian market, Singapore has emerged as the central e-commerce hub, valued at US$5.9 billion* in 2021 and is forecasted to increase to US$10 billion* by 2026 - a hefty 69% growth in five years!
The online economy boom spurred a significant change in consumer buying trends, amounting to more than 3 million* e-commerce shoppers in Singapore, registering the highest basket size at S$67.40* among the region, and has an internet penetration rate of 98%*. The post-pandemic era sees consumers with transforming digital habits and demanding deeper engagement through integrated shopping experiences. As the e-commerce consumer population continues rising, average basket size increasing, and online retail penetration growing, how is your e-commerce business faring in this fiercely competitive digital landscape? Now is the time to evaluate your e-commerce channels to determine the gaps and opportunities in improving user experience and business success.
Learn to develop an optimal e-commerce user experience, apply the knowledge to your online channels and significantly improve the chances of getting accredited with the CaseTrust quality mark. Being accredited instils confidence in consumers that your business is one they can trust, thereby enhancing your brand, benefiting your business in more ways than one.
*Data source: https://www.trade.gov/market-intelligence/singapores-e-commerce-market
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- Assess accreditation readiness of your e-commerce channels
- Determine the gaps and opportunities of e-commerce channels through understanding the accreditation criteria
- Identify required solutions to close criteria gaps based on understanding the optimal e-commerce channel customer experience
This workshop is suitable for businesses with e-commerce channels, brick-and-mortar retailers exploring e-commerce, and interested professionals.
9 hours (9am - 6pm)
Includes 1 hour of Asynchronous E-Learning
Category | Price |
Full Fee (Inclusive of GST) | $545.00 |
Singapore Citizen (70% funding) | $163.50 |
Singapore Citizen 40 years and above1 (90% funding) | $63.50 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $63.50 |
Singapore PR (70% funding) | $163.50 |
Singapore PR sponsored by SMEs2 (90% funding) | $63.50 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Jan 2025 to 31 Dec 2027
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
SIRS Training Room
11 Eunos Road 8, Lifelong Learning Institute, #08-02/03, Singapore 408601
Nearest MRT: Paya Lebar MRT
This course is also eligible for the following:
For self-sponsored participants:
For company-sponsored participants:
For more information about funding and support, click here.