Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
Since its inception in 1971, 50 years ago, much has been achieved by CASE in fulfilling its purpose of protecting and promoting consumers’ interests. Today, the CaseTrust Quality Mark is recognised and accepted by both retailers and consumers as a symbol of a business that has attained a level of customer-centricity in its business and operations that evokes consumer confidence and an edge over others that have not been accredited.
This 36-hour Individual Training Programme is structured to help businesses close the Accreditation criteria gaps by identifying and guiding them to apply the appropriate Solutions.
The aim is for businesses to ensure that their e-Commerce Channels provide an optimal end-to-end customer experience, that would in turn elevate the business credibility and returns. Participants will also be trained on completing their Accreditation Desktop Assessement, application process for Accreditation submission, and also prepare for their Practical Assessment, which will help them to maximise their chances of getting accreditated.
Accredited businesses will benefit significantly from not just being able to display the CaseTrust Quality Mark – that sets them apart and especially with an edge over non-accredited competitors, but also leverage the fruits of their optimally enhanced e-Commerce Channels to drive greater Sales Conversions.
No intakes available
Please check back later.
At the end of this course, learner will be able to:
1) Identify the solutions that optimise the user experience based on relevance to the business and fulfilment of the Accreditation requirements
2) Apply the required solutions that fulfil all the Accreditation criteria based on the gaps identified.
3) Administer the Accreditation application for submission to CASE through understanding the requirements and process.
Category | Price |
Full Fee (Inclusive of GST) | $5,450.00 |
Singapore Citizen (70% funding) | $1,635.00 |
Singapore Citizen 40 years and above1 (90% funding) | $635.00 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $635.00 |
Singapore PR (70% funding) | $1,635.00 |
Singapore PR sponsored by SMEs2 (90% funding) | $635.00 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Jan 2025 to 31 Dec 2027
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
SIRS Training Room
11 Eunos Road 8, Lifelong Learning Institute, #08-02/03, Singapore 408601
Nearest MRT: Paya Lebar MRT
This course is also eligible for the following:
For self-sponsored participants:
For company-sponsored participants:
For more information about funding and support, click here.