In today's fast-paced retail environment in Singapore, frontline supervisors play a crucial role not only in enhancing their own productivity but also in elevating the performance of their teams. This course is designed to equip supervisors with the knowledge and skills needed to cultivate high-performing teams that thrive in the competitive retail landscape.
The course focuses on practical techniques to build and sustain such teams, emphasizing the importance of productivity at the frontline level. Supervisors will be introduced to productivity improvement tools and performance measurement methods tailored to the retail context in Singapore.
By the end of the course, supervisors will be empowered to establish team performance plans and utilize productivity KPIs and indicators to track progress effectively. They will develop the skills to identify team performance issues promptly and propose actionable solutions to address them, ensuring that their teams operate at peak efficiency.
Retail frontline supervisors will be well-equipped with the knowledge and tools necessary to drive productivity and foster high performance within their teams, contributing to overall success of both themselves, their teams and their organisation.