Service Challenges (SF - Associate)

In Singapore's rapidly evolving retail landscape, retail frontliners face a myriad of challenges exacerbated by advancing technology. As customers gain access to vast amounts of information, their expectations for seamless service continue to evolve, spanning across various channels of interaction. To thrive in this demanding environment, retail frontliners must equip themselves with the knowledge and skills to not only enhance their sales performance and customer service delivery but also effectively manage customer challenges.

This course is designed to address these pressing challenges to retail businesses by empowering your retail frontliners with strategies to meet customer needs and expectations effectively. By understanding the factors influencing customer expectations and learning how to set and manage customer expectations, your retail staff will be able to deliver the exceptional service that exceeds customer demands, in turn benefiting your business profitability and sustainability.

Through undergoing effective training, retail frontliners will learn the key techniques to fulfil customer needs and wants, whether in-store or online, while also developing the ability to handle difficult customer situations with confidence and professionalism. Through mastering these skills, your retail staff will be able to differentiate themselves and your business from the aggressive retail competition effectively, helping your business to foster strong customer loyalty, and contributing to the overall success of your retail business.