Coaching someone means guiding another person towards attaining a particular goal where the coach also has the responsibility for the outcome achieved.
A coach’s goal is to help another discover, enhance and apply their capabilities to achieve a set goal to the best of their potential. In many industries, and in Retail in particular, Service Excellence is one of the most important factors critical to the success of the business.
Acquiring the ability to coach your Service staff to deliver at their top performance will effect not just greater business success, but boosts staff morale and teamwork. Being able to deliver a memorable and remarkable customer experience through service is especially important in today’s environment of aggressive competition where many businesses are hard put to find a unique selling point to drive customer acquisition and to cultivate customer loyalty effectively.
Leading the forefront in providing valuable coaching to your Service staff can deliver extensive benefits that also includes staff retention, and in turn positive service continuity contributing to business sustainability and success.