Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
Coaching someone means guiding another person towards attaining a particular goal where the coach also has the responsibility for the outcome achieved.
A coach’s goal is to help another discover, enhance and apply their capabilities to achieve a set goal to the best of their potential. In many industries, and in Retail in particular, Service Excellence is one of the most important factors critical to the success of the business.
Acquiring the ability to coach your Service staff to deliver at their top performance will effect not just greater business success, but boosts staff morale and teamwork. Being able to deliver a memorable and remarkable customer experience through service is especially important in today’s environment of aggressive competition where many businesses are hard put to find a unique selling point to drive customer acquisition and to cultivate customer loyalty effectively.
Leading the forefront in providing valuable coaching to your Service staff can deliver extensive benefits that also includes staff retention, and in turn positive service continuity contributing to business sustainability and success.
No intakes available
Please check back later.
Classroom: 3 Days (9am to 4pm)
1) Role of a Coach
2) Coaching Skills
3) Cognitive Apprenticeship Model
4) Coaching Techniques to Address Performance Issues
5) Monitor Progress for Improvement
Course participants will acquire the following Knowledge, Skills and Competencies:
1. Understand the purpose of coaching
2. Identify the attributes and tasks of an effective coach
3. Ascertain performance issues, and design an effective coaching plan
4. Apply coaching techniques to support enhancement of performance and goal achievement
Retail Supervisors and equivalent
Category | Price |
Full Fee | $686.70 |
Singapore Citizen (70% funding) | $206.01 |
Singapore Citizen 40 years and above1 (90% funding) | $80.01 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $80.01 |
Singapore PR (70% funding) | $206.01 |
Singapore PR sponsored by SMEs2 (90% funding) | $80.01 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Jan 2025 to 31 Dec 2027
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
The course fee allows to be paid by:
Post-Secondary Education Account (Standing order form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
eNETS (e-payment);
PayNow (e-payment);
Bank Transfer.
Refund and withdrawal policy
- A 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- A 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
- No refund will be available if the withdrawal request is submitted after the course start date.