E-commerce is a flourishing industry set to thrive with long-term growth globally. Among the Southeast Asian market, Singapore has emerged as the central e-commerce hub, valued at US$5.9 billion* in 2021 and is forecasted to increase to US$10 billion* by 2026 - a hefty 69% growth in five years!
The online economy boom spurred a significant change in consumer buying trends, amounting to more than 3 million* e-commerce shoppers in Singapore, registering the highest basket size at S$67.40* among the region, and has an internet penetration rate of 98%*. The post-pandemic era sees consumers with transforming digital habits and demanding deeper engagement through integrated shopping experiences. As the e-commerce consumer population continues rising, average basket size increasing, and online retail penetration growing, how is your e-commerce business faring in this fiercely competitive digital landscape? Now is the time to evaluate your e-commerce channels to determine the gaps and opportunities in improving user experience and business success.
Learn to develop an optimal e-commerce user experience, apply the knowledge to your online channels and significantly improve the chances of getting accredited with the CaseTrust quality mark. Being accredited instils confidence in consumers that your business is one they can trust, thereby enhancing your brand, benefiting your business in more ways than one.
*Data source: https://www.trade.gov/market-intelligence/singapores-e-commerce-market