Since its inception in 1971, 50 years ago, much has been achieved by CASE in fulfilling its purpose of protecting and promoting consumers’ interests. Today, the CaseTrust Quality Mark is recognised and accepted by both retailers and consumers as a symbol of a business that has attained a level of customer-centricity in its business and operations that evokes consumer confidence and an edge over others that have not been accredited.
This 36-hour Individual Training Programme is structured to help businesses close the Accreditation criteria gaps by identifying and guiding them to apply the appropriate Solutions.
The aim is for businesses to ensure that their e-Commerce Channels provide an optimal end-to-end customer experience, that would in turn elevate the business credibility and returns. Participants will also be trained on completing their Accreditation Desktop Assessement, application process for Accreditation submission, and also prepare for their Practical Assessment, which will help them to maximise their chances of getting accreditated.
Accredited businesses will benefit significantly from not just being able to display the CaseTrust Quality Mark – that sets them apart and especially with an edge over non-accredited competitors, but also leverage the fruits of their optimally enhanced e-Commerce Channels to drive greater Sales Conversions.