Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.
In today's fast-paced retail environment in Singapore, frontline supervisors play a crucial role not only in enhancing their own productivity but also in elevating the performance of their teams. This course is designed to equip supervisors with the knowledge and skills needed to cultivate high-performing teams that thrive in the competitive retail landscape.
The course focuses on practical techniques to build and sustain such teams, emphasizing the importance of productivity at the frontline level. Supervisors will be introduced to productivity improvement tools and performance measurement methods tailored to the retail context in Singapore.
By the end of the course, supervisors will be empowered to establish team performance plans and utilize productivity KPIs and indicators to track progress effectively. They will develop the skills to identify team performance issues promptly and propose actionable solutions to address them, ensuring that their teams operate at peak efficiency.
Retail frontline supervisors will be well-equipped with the knowledge and tools necessary to drive productivity and foster high performance within their teams, contributing to overall success of both themselves, their teams and their organisation.
No intakes available
Please check back later.
Classroom: 3 Days (9am to 4pm)
1. Concept of Productivity
2. Methods of data collection
3. Importance of productivity
4. Productive teams
5. Work place productivity
6. Productivity measurement
Course participants will acquire the following Knowledge, Skills and Competencies:
Understand the principles of productivity that are critical to their success
Identify and resolve team productivity issues using specialized tools
Implement KPIs to track and optimize team performance
Establish a systematic review process to sustain productivity gains
Retail Supervisors/ Executives
Category | Price |
Full Fee (Inclusive of GST) | $686.70 |
Singapore Citizen (70% funding) | $206.01 |
Singapore Citizen 40 years and above1 (90% funding) | $80.01 |
Singapore Citizen sponsored by SMEs2 (90% funding) | $80.01 |
Singapore PR (70% funding) | $206.01 |
Singapore PR sponsored by SMEs2 (90% funding) | $80.01 |
*All fees are fully payable to Singapore Institute of Retail Studies.
Fees include prevailing GST
Funding Eligibility Period: 1 Jan 2025 to 31 Dec 2027
^1 Fee is under the Mid-career Enhanced Subsidy(MCES)
^2 Fee is under the Enhanced Training Support for SMEs (ETSS)
SIRS Training Room
11 Eunos Road 8, Lifelong Learning Institute, #08-02/03, Singapore 408601
Nearest MRT: Paya Lebar MRT
This course is also eligible for the following:
For self-sponsored participants:
For company-sponsored participants:
For more information about funding and support, click here.