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Understanding Your Future Customers

understanding your future customers

Please note that you will be re-directed to Skills Training & Enhancement Portal (STEP)* to sign up for SIRS courses using your SingPass.

The retail world is constantly evolving at an unprecedented pace. Preparing your business to tackle the changes ahead involves understanding the needs of your future customers through trend forecasting. SIRS collaborates with WGSN, the global authority on consumer and design trends, to provide trend analysis and product merchandising insights to help you curate relevant products and navigate the retail landscape.

This two-day masterclass offers customised modules to guide you in the effective development of product collections for retail and acquire practical skills and methodologies to capitalise and execute on market trends. You will gain a comprehensive understanding and implement effective processes from trend research to product creation at a commercial level and drive innovation and future strategy in your business by adding another dimension to creativity that people bring to their work. Start speaking the same trend language as your customers using macro trend forecasts to extract relevant takeaways from conceptual themes. You will also develop skills to translate global trends to local perspectives, apply brand and market filters to create a commercially viable product, and pick up the right trends at the right time.

No intakes available

Please check back later.

 | 
Outline
  • Disrupt to Innovate: learn the importance of creativity and disruptive thinking in businesses
  • Understanding the Direction of Change: discover the different types of trends that impact consumers, trend evolutions and adoptions concepts
  • Consumer and Brand Relationship: understand consumer demographics and psychographics and brand segmentations
  • Research Methodology: appreciate WGSN’s proprietary methodologies, including key areas of research, identify qualitative and quantitative data, how to extract meaning from insights and develop a rationale that supports creative curation
  • Collection Planning: explore frameworks for curating product collections based on market best practices and consumer preferences, including how risk is managed throughout the merchandising process
  • Seasonal Forecast: discover latest seasonal forecasts for retail to provide context to market trends and how they relate to emerging consumer lifestyles
  • Collection Planning Application: apply product trends and curation frameworks into collection development through guided interactive online exercises
Who Should Attend

This masterclass is suitable for Merchandisers, Buyers, Business Owners, and PMETs.

Duration

2 days (9am - 6pm daily)

Trainer Profile

Jien Goh
Futures Consultant
WGSN


A culturally-engaged strategist, Jien is driven to help clients connect the dots between current societal shifts and future growth opportunities. Jien’s background in design & innovation informs her approach. She has partnered with iconic brands to deliver actionable growth strategies that bridge the gap between data-robust insight and creative thinking. Jien has helped shape the future of brands across sectors spanning fashion, beauty, consumer tech and food & drink. Some of her clients include LVMH, Loewe, Inditex Group, Cotton On Group, Coty Paris, Hyundai, Samsung, Kelloggs, Diageo and Beam Suntory. She has also taken the (virtual) stage at conferences for the likes of Singapore Design Centre, Singapore International Retail Association and Singapore Management University. Outside of work, Jien finds beauty in the less quantifiable worlds of yoga and art. She is currently obsessed with #tablescaping and is starting a passion project centred around the eco-conscious curation of thrifted vintage & artisanal dinnerware

Fees (GST 9% - For payment made on/after 1 January 2024)

DETAILED FEE INFORMATION FOR 2024 IS CURRENTLY BEING UPDATED AND WILL BE PUBLISHED ON OUR WEBSITE.
Published Fees for 2024 will include GST at 9%.

Course Fee for 2024 (exclusive of GST) will remain the same as Course Fee for 2023.
Fee Information for 2023 (inclusive of GST at 8%) is reflected in the table below for reference only.

For General Enquiries & Feedback
Contact Customer Relations Centre via call (+65) 6222 7477 or email: courses@sirs.edu.sg

For Corporate Training, Partnerships & Customised Solutions
Contact Business Development via email: upskill@sirs.edu.sg

Fees (GST 8% - For payment made on/before 31 December 2023)
CategoryPrice
Full Fee$3,078
Singapore Citizen0 (70% funding)$914.85
Singapore Citizen 40 years and above0,1 (90% funding)$344.85
Singapore Citizen sponsored by SMEs0,2 (90% funding)$344.85
Singapore PR (70% funding)$923.40
Singapore PR sponsored by SMEs2 (90% funding)$353.40

Fees include prevailing GST
Funding Eligibility Period: 1 Oct 2021 to 30 Sep 2024
0The increase of 1% GST on fees will be absorbed for Singapore Citizens in 2023
1Fee is under the Mid-career Enhanced Subsidy(MCES)
2Fee is under the Enhanced Training Support for SMEs (ETSS)

Additional Support

This course is also eligible for the following:

For self-sponsored participants:

  • SkillsFuture Credit
  • Workfare Skills Support (WSS) Scheme (For Individuals)

For company-sponsored participants:

  • Absentee Payroll
  • Workfare Skills Support (WSS) Scheme (For Companies)

For more information about funding and support, click here.

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© 2025 Nanyang Polytechnic. Last Updated 26 September 2024

© 2025 Nanyang Polytechnic.
Last Updated 26 September 2024