Mastering the Art of Selling in New Retail
Next intake:
| Online Training | Face-to-Face |
|---|---|
| 20 & 27 Mar (Mon) | 3-4 Apr (Mon-Tue) 10-11 May (Wed-Thu) |
The rapid transformation of the retail landscape has brought about new challenges for retailers. To meet the shifting demands of increasingly diverse customers, sales professionals need to take a creative and interactive approach to sell in the digital age. Besides being product experts, sales professionals must also cultivate meaningful relationships with customers, while adopting new technologies and sales strategies. Stay ahead of the competition by developing your skills and mastering the art of selling to win more customers in the new retail landscape.
Course Title | Mode of Training | Course Ref
Service Leadership (SF — Associate)
Classroom - TGS-2020505460
Synchronous E-learning - TGS-2018500387
Receive a WSQ Statement of Attainment (SOA) from the SkillsFuture Singapore (SSG) upon completion.
Highlights
- Creative sales techniques
- Selling effectively in the digital age
- Insights into changing customer behaviour
Outline
- Understand New Retail: New landscape, new customers
- Determine and meet diverse customer requirements
- Manage customer challenges
- Recommend solutions with relevant products and services
- Identify creative sales opportunities in online-to-offline commerce
- Appreciate the process of closing a sale
Duration
Total of 2 days, 15 hours:
- Day 1: 9am to 5pm
- Day 2: 9am to 6pm
Entry Requirements
- GCE ‘N’ level Credit (at least C5) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 4 for Reading, Listening and Numeracy, and
- With at least 1 years working experience in retail or 2 years in non-retail sector
Fees (GST 8% - For payment made on/after 1 Jan 2023)
| Category | Price |
|---|---|
| Full Fee | $475.20 |
| Singapore Citizen0 (70% funding) | $141.24 |
| Singapore Citizen 40 years and above0,1 (90% funding) | $53.24 |
| Singapore Citizen sponsored by SMEs0,2 (90% funding) | $53.24 |
| Singapore PR (70% funding) | $142.56 |
| Singapore PR sponsored by SMEs2 (90% funding) | $54.56 |
Fees include prevailing GST
Funding Eligibility Period: 1 Oct 2021 to 30 Sep 2024
0The increase of 1% GST on fees will be absorbed for Singapore Citizens in 2023
1Fee is under the Mid-career Enhanced Subsidy(MCES)
2Fee is under the Enhanced Training Support for SMEs (ETSS)
Additional Support
This course is also eligible for the following:
For self-sponsored participants:
- SkillsFuture Credit
- Workfare Skills Support (WSS) Scheme (For Individuals)
- Union Training Assistance Programme (UTAP)
For company-sponsored participants:
- Absentee Payroll
- Workfare Skills Support (WSS) Scheme (For Companies)
- SkillsFuture Enterprise Credit
For more information about funding and support, click here.