Creating an unforgettable Customer Experience (Service Excellence, SF-Associate)


Course Overview

 

Words and actions can be overlooked, but the feelings conveyed will be remembered.

 

Although more customers are doing their shopping online, the human element remains an integral part of delivering amazing customer experience. This is especially true for physical stores where frontline retail associates are the major touchpoint between your brand and the customers. Therefore, it is important for them to provide a differentiated in-store experience by cultivating greater empathy to deepen connection and acquiring the know-how to project favourable brand perception during customer interactions. Keep your business going strong by attracting and retaining loyal customers to your stores through unforgettable experience curated for them.

 

What will I learn?

  • Develop a service mindset
  • Provide an unforgettable in-store service/customer experience
  • Recognise how a great in-store service has a positive impact on the brand
  • Beyond the basics: Ways to deliver exemplary service
  • Understand customer needs and expectations
  • Serve different customer needs and expectations
  • Serve different types of customers
  • Develop empathy and connection

 

 

Receive a Workforce Skills Qualification (WSQ) Statement of Attainment (SOA) from the SkillFuture Singapore (SSG) upon completion.

 

To register, click here.

 


Course Fees
Full Course Fee (100% of course fee): S$440
 
Funding for Singaporeans/Singapore PR
90% funding for Singaporean/Singapore PR: S$396
Nett Course Fee: S$44
Prevailing GST (7% of nett course fee): S$3.08
Total Nett Course Fee Payable, including GST: S$47.08
 
Funding for Workfare Training Support (WTS)*
Additional 5% funding if eligible: S$22
Total Nett Course Fee Payable, including GST, after additional WTS funding: S$25.08

 

*Singapore Citizen, aged 35 years & above and monthly income of not more than S$2,000

 


Entry Requirements
  • Participants must be proficient in basics English - reading, spoken & written

 


Training Duration
2 days, 15 hours
  • Day 1: 9am to 5pm
  • Day 2: 9am to 6pm

 


Other Information
To register, click here.
 
Training Venue
Singapore Institute of Retail Studies (SIRS)
11 Eunos Road 8
Lifelong Learning Institute
Lift Lobby B, #08-04
Singapore 408601
 
MRT: Paya Lebar
 
Email: courses@sirs.edu.sg
Tel: 6222 7477

 

* Click here to view and download brochure.