WSQ Advanced Certificate in Retail (Operations)

Course Overview
Many people may not recognise that retailing has evolved into a high-tech, global business.
Retail Supervisors needs to supervise and drive their team in a highly competitive business environment that is rapidly undergoing changes with technology advancement. With data driving the day-to-day operations and decision-makings, they need to be agile and responsive to evolving needs. They need to lead and manage change, be a role model to show and tell and coach staff to optimise performance.
This programme equips Retail Supervisors with critical skills to lead and drive customer-centric business excellence, product and service innovation coupled with an understanding of current and emerging retail technology to leverage these platforms in engaging and meeting the changing customer expectations and the new retail landscape.
To achieve a full qualification, participants must successfully attain competency in all the following modules:
Lifelong Learning (24 hours)
Examine workplace realities in global/local context, alignment of staff competencies in relation to new workplace needs.
People and Relationship Management (24 hours)
Promote team harmony and collaboration in light of workplace diversity.
Workplace Communication (18 hours)
Develop and apply appropriate communication styles and techniques in diverse environment to build trust within workplace thereby elevate customer experience.
Service Coaching (18 hours)
Performance coaching to address service gaps and monitor the progress of staff for improvements in the delivery of customer experience.
Service Planning and Implementation (24 hours)
Alignment of organization service operations to strengthen processes to elevate customer experience.
Customer Service Innovation (18 hours)
Promote customer experience as a competitive advantage
Productivity Improvement (18 hours)
Lead and drive workplace efficiency and effectiveness to bring about better customer experience.
Course Duration
  • 5 - 8 months
  • Day or Night classes are available


To apply, please complete online registration here.


Course Fees
Full Qualification (7 modules) Course Fees
Full Course Fee (100% of course fee): S$4,410 (before prevailing 7% GST)
Funding for Singapore Citizen / Singapore Permanent Resident
90% funding for Singapore Citizen / Singapore Permanent Resident: S$3,969
Nett Course Fee: S$441
Prevailing GST (7% of nett course fees): S$30.87
Total Nett Course Fee Payable, including GST: S$471.87
Funding for Workfare Training Support (WTS)*
Additional 5% funding if eligible: S$220.50
Total Nett Course Fee Payable, including GST, after additional WTS funding: S$251.37
*Singapore Citizen, aged 35 years & above and monthly income of not more than $2,000
This course is eligible for SkillsFuture Credit S$500 for self-sponsored applicant.

Entry Requirements
  • GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening and Numeracy; and
  • With at least 2 years supervisory working experience in retail or 3 years supervisory/managerial working experience in non-retail sector


Other Information
To apply, please complete the online registration here.
Training venue
Singapore Institute of Retail Studies (SIRS)
11 Eunos Road 8
Lifelong Learning Institute
Lift Lobby B #08-04
Singapore 408601
MRT: Paya Lebar


Tel: 6222 7477