Many people may not recognise that retailing has evolved into a high-tech, global business.
Retail Supervisors needs to supervise and drive their team in a highly competitive business environment that is rapidly undergoing changes with technology advancement. With data driving the day-to-day operations and decision-makings, they need to be agile and responsive to evolving needs. They need to lead and manage change, be a role model to show and tell and coach staff to optimise performance.
This programme equips Retail Supervisors with critical skills to lead and drive customer-centric business excellence, product and service innovation coupled with an understanding of current and emerging retail technology to leverage these platforms in engaging and meeting the changing customer expectations and the new retail landscape.
To achieve a full qualification, participants must successfully attain competency in all the following modules:
Lifelong Learning (24 hours)
Examine workplace realities in global/local context, alignment of staff competencies in relation to new workplace needs.
People and Relationship Management (24 hours)
Promote team harmony and collaboration in light of workplace diversity.
Workplace Communication (18 hours)
Develop and apply appropriate communication styles and techniques in diverse environment to build trust within workplace thereby elevate customer experience.
Service Coaching (18 hours)
Performance coaching to address service gaps and monitor the progress of staff for improvements in the delivery of customer experience.
Service Planning and Implementation (24 hours)
Alignment of organization service operations to strengthen processes to elevate customer experience.
Customer Service Innovation (18 hours)
Promote customer experience as a competitive advantage
Productivity Improvement (18 hours)
Lead and drive workplace efficiency and effectiveness to bring about better customer experience.
To apply, please complete online registration here.