WSQ Advanced Certificate in Retail (Operations)

Course Overview
Many people may not recognise that retailing has evolved into a high-tech, global business.
Retail Supervisors needs to supervise and drive their team in a highly competitive business environment that is rapidly undergoing changes with technology advancement. With data driving the day-to-day operations and decision-makings, they need to be agile and responsive to evolving needs. They need to lead and manage change, be a role model to show and tell and coach staff to optimise performance.
This programme equips Retail Supervisors with critical skills to lead and drive customer-centric business excellence, product and service innovation coupled with an understanding of current and emerging retail technology to leverage these platforms in engaging and meeting the changing customer expectations and the new retail landscape.
To achieve a full qualification, participants must successfully attain competency in all the following modules:
Lifelong Learning (24 hours)
Understand the effects and implications of change to ensure alignment of staff competencies in relation to the new workplace needs. Promote a corporate culture of lifelong learning to enable staff to stay relevant at the workplace and ensure the growth of the organisation.
People and Relationship Management (24 hours)
Recognise the diversities at current workplace that is characterized by different nationalities, races, ethnicities, generations, religions, cultures and abilities. Learn to build a harmonious and inclusive workplace that appreciates differences to encourage greater range of talent, broaden skill base and therefore, become more competitive and innovative.
Workplace Communication (18 hours)
Develop and apply appropriate communication styles and techniques to build trust within workplace and ultimately elevate customer experience and boost morale, commitment and efficiency among employees.
Service Coaching (18 hours)
Use right coaching techniques to help staff address service gaps and monitor their progress for improvements in the delivery of customer experience. Promoting coaching culture to propel the workplace into a high-performance organisation.
Service Planning and Implementation (24 hours)
Understand the importance of a customer-centric approach to the business and provide superior and memorable customer experience to gain and sustain a competitive advantage in today's marketplace. Learn to align organization service operations to empower staff and strengthen processes to elevate customer experience.
Customer Experience Innovation (18 hours)
Driving innovative customer experience requires active listening to customers and meeting all their needs, be it defined or yet to be conceived. As organisations promote customer experience as a competitive advantage, it becomes imperative to embrace disruptions, provide value propositions that matters and turn customer data into insights for greater customer engagement.
Productivity Improvement (18 hours)
Understand current trends in retail and how to use analytical tools to identify areas and key targets for productivity improvement in achieving organization goals. Using the ability to lead and drive workplace efficiency and effectiveness to help the workplace to bring about better customer experience leading to higher productivity outcome and better business results.
Course Duration
  • 5 - 8 months
  • Day or Night classes are available


To apply, please complete online registration here.


Course Fees
Full Qualification (7 modules) Course Fees
Full Course Fee (100% of course fee): S$4,410 (before prevailing 7% GST)
Funding for Singapore Citizen / Singapore Permanent Resident
90% funding for Singapore Citizen / Singapore Permanent Resident: S$3,969
Nett Course Fee: S$441
Prevailing GST (7% of nett course fees): S$30.87
Total Nett Course Fee Payable, including GST: S$471.87
Funding for Workfare Training Support (WTS)*
Additional 5% funding if eligible: S$220.50
Total Nett Course Fee Payable, including GST, after additional WTS funding: S$251.37
*Singapore Citizen, aged 35 years & above and monthly income of not more than $2,000
This course is eligible for SkillsFuture Credit S$500 for self-sponsored applicant.

Entry Requirements
  • GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening and Numeracy; and
  • With at least 2 years supervisory working experience in retail or 3 years supervisory/managerial working experience in non-retail sector


Other Information
To apply, please complete the online registration here.
Training venue
Singapore Institute of Retail Studies (SIRS)
11 Eunos Road 8
Lifelong Learning Institute
Lift Lobby B #08-04
Singapore 408601
MRT: Paya Lebar


Tel: 6222 7477


* Click here to view and download brochure.