WSQ Diploma in Retail (Operations)

Course Overview

Retail industry has seen significant changes the past few years with digitisation taking place inn the everyday life of today's connected consumer. While online shopping continues to increase, the demand for the physical store will remain relevant especially for goods that require touch and feel. This derived the concept of 'New Retail', the integration of offline and online platforms with the use of data technology to deliver experience-focused service standards to meet the needs of consumers today. Store Manager are highly valued for their ability to optimize technology advancement to drive day-to-day operations and make data-based decisions.


Whether you are interested in honing yourself with 21st century leadership skills to lead your staff or upskilling yourself to manage today's Online Merge Offline world of retailing, the latest WSQ Diploma in Retail (Operatioins) will be the best investment you can offer to yourself.


This programme equips you with skills and knowledge create and implement customer-centric business excellence and drive service innovation. You will evaluate current and emerging retail trends and leverage technology to engage and meet the changing customer expectations and retail landscape.


To achieve a full qualification, individuals must successfully attain competency in all the following modules:


Adapt to Change (24 hours)

Evaluate local & global issues & trends that impact one's employability & job role and to be able to identify competency gaps, determine training and development needs and to establish & evaluate appropriate training & learning opportunities for all including the implementation of a conducive work environment to facilitate transfer of knowledge & skills.


Sales Target Management (24 hours)

Set, communicate, drive and motivate staff to achieve sales target and to review social-economic changes in the local context as well as assess impact of external economic and political events on the local retailing environment and to make changes to target set inability to reflect actual situation.


Workplace Communication (18 hours)

Use appropriate methods / equipment / platform to communicate policies and procedure to staff and monitor their compliance including evaluating the effectiveness of such methods / channels.


Productivity Improvement (30 hours)

Manage productivity action plans and initiatives that include reviewing potential areas & opportunities as well as evaluating tools and techniques for productivity measurement and improvement.


Service Leadership (30 hours)

Recognise the characteristics of a leader and to discharge the roles & responsibilities of a leader in operationlising the organization's service vision, mission and values - entailing ways to promote a customer centric environment as well as analyzing the performance of individual member and the team with the intent to identify follow-up actions for improvement.


Customer Experience Innovation (18 hours)

Develop insights & methods to enhance customer experience by identifying and mapping the organization's current customer journey. Then after, to analyse for gaps in the journey before seeking, evaluating and implementing proposed environments.


Retailing & the Economy (24 hours)

Understand key considerations and target markets in retailing as well as the application of the following concepts in the context of retailing: scarcity, opportunity costs, demand & supply, elasticity, utility.


Financial Analysis (30 hours)

Evaluate financial ratios, perform cost-benefits analysis and analyse the short and long term financial implications for the business to facilitate decision-making by management including the proper presentation of financial analysis to the management.
Course Duration
  • 6 - 12 months
  • Day or Night classes are available


To apply, please complete the online registration here.


Course Fees
Full Qualification (8 modules) Course Fees
Full Course Fee (100% of course fee): S$6,720 (before prevailing 7% GST)
Funding for Singapore Citizens / Singapore Permanent Resident
70% funding for Singapore Citizen / Singapore Permanent Resident: $4,704
Nett Course Fee: S$2,016
Prevailing GST (7% of nett course fee): S$141.12
Total Nett Course Fee Payable, including GST: S$2,157.12
Funding for Workfare Training Support (WTS)*
Additional 25% funding if eligible: S$1,680
Total Nett Course Fee Payable, including GST, after additional WTS funding: S$477.12
Funding for Enhanced Training Support for SMEs (ETSS)#
Additional 20% funding if eligible: S$1,344
Total Nett Course Fee Payable, including GST, after additional ETSS funding: S$813.12
Funding for Mid-career Enhanced Subsidy (MES)**
Additional 20% funding if eligible: S$1,344
Total Nett Course Fee Payable, including GST, after additional Subsidy: S$813.12


*Singapore Citizen, aged 35 years & above and monthly income of not more than $2,000
**Singapore Citizen, aged 40 years and above
#Fee is after reimbursement of $1,344 via SkillsConnect


This course is eligible for SkillsFuture Credit S$500 for self-sponsored applicant.



Entry Requirements
  • GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy; and
  • With at least 3 years supervisory/managerial working experience in retail or Professional/Managerial/Management Executive (PME) position in non-retail sector


Other Information
To apply, please complete the online registration here.
Training venue
Singapore Institute of Retail Studies (SIRS)
11 Eunos Road 8
Lifelong Learning Institute
Lift Lobby B #08-04
Singapore 408601
MRT: Paya Lebar
Tel: 6222 7477
* Click here to view and download brochure.