WSQ Specialist Diploma in Retail (Operations)

Course Overview
As technology advances, savvier consumers demand for more curated shopping experience as they touch on multiple channels during their purchasing journey, triggering a new trend in the retail landscape. Retailers now need to embrace 'New Retail' - an integration of offline and online platforms by leveraging data technology to provide a more well-rounded retail experience. With data driving the day-to-day operations and decision-makings, Retail/Operations/Area Managers need to analyse, strategise and execute omni-channel plans to drive sales and performance. Managers must also possess the ability to drive unique customer experience to stand out from the competition for sustainability and profitability.
Develop the skills you need to lead your staff effectively in today's Online Merge Offline world of retailing with our latest WSQ Specialist Diploma in Retail (Operations). Gain competitive edge and deliver greater experience-focused engagement to your customers to win more businesses.
This programme equips you with 21st century leadership and management skills to meet the needs of today's omni-channel world of retailing. Develop essential skills that will help you in implementing omni-channel strategy. Lead your team of champions to create a great shopping experience for your customers to grow and sustain your business in this disruptive and evolving retail environment.
To achieve a full qualification, individuals must successfully attain competency in all the following modules:
Personal effectiveness (21 hours)
Learn to facilitate the execution of the organsiation's strategy in building alignment, winning mindshare, developing and growing the skills and competencies of staff. It is imperative to develop future leadership qualities and behaviours to meet the needs of the disruptive and evolving landscape.
Service Leadership (21 hours)
Develop the ability to create and promote a customer-centric culture within the organization design customer focused strategies to deliver and champion the organization's service excellence ethos and foster great customer experience.
Service Excellence (21 hours)
Learn to establish and leverage value creating strategic partnerships for organisations to emhance their competitive edge by expanding the customer base, access to new resources and talents as well as mitigate risks. The partnership can bring about new products and services that ultimately improve customer engagement and experience.
Learn the '6-Steps Partnership Process', to bring Service Innovation ideas from vision to reality. Learn how to plan, present and execute their ideas to create winning partnerships and jointly deliver Service Excellence. Identify and create opportunities through collaboration and alliances.
Emerging Technology (15 hours)
Understand the constant need to review emerging technologies and the implications towards business strategies and objectives to stay competitive.
Social Media Marketing (21 hours)
Design and strategise social media marketing initiatives to meet business objectives and achieve goals.
Drive Productivity and Innovation (24 hours)
Learn to build an organizational culture for innovation and productivity to have long term business growth and sustainability of any organization. Understand the critical role to champion creativity, ideas-sharing, collaboration, value building and exploring new areas of growth or ways to enhance efficiency.
Course Duration
  • 6 months
  • Day or Night classes are available


To apply, please complete the online registration here.


Course Fees
Full Qualification (6 modules) Course Fees
Full Course Fee (100% of course fee): S$10,020
Funding for Singapore Citizen / Singapore Permanent Resident
70% funding for Singapore Citizen / Singapore Permanent Resident: S$7,014
Nett Course Fee: S$3,006
Prevailing GST (7% of nett course fee): S$210.42
Total Nett Course Fee Payable, including GST: S$3,216.42


Funding for Workfare Training Support (WTS)*
Additional 25% funding if eligible: S$2,505
Total Nett Course Fee Payable, including GST, after additional WTS funding: S$711.42

Funding for Enhanced Training Support for SMEs (ETSS)#
Additional 20% funding if eligible: S$2,004
Total Nett Course Fee Payable, including GST, after additional ETSS funding: S$1,212.42

Funding for Mid-career Enhanced Subsidy (MES)**
Additional 20% funding if eligible: S$2,004
Total Nett Course Fee Payable, including GST, after additional Subsidy: S$1,212.42

*Singapore Citizen, aged 35 years & above and monthly income of not more than $2,000
**Singapore Citizen, aged 40 years and above
#Fee is after reimbursement of $2,004 via SkillsConnect


This course is eligible for SkillsFuture Credit S$500 for self-sponsored applicant.


Entry Requirements
  • GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 7 for Reading, Listening and Numeracy; and
  • With at least 3 years senior managerial working experience in retail or Professional, Managers, Executives and Technicians (PMETs) position in non-retail sector


Other Information
To apply, please complete the online registration here.
Training Venue
Singapore Institute of Retail Studies (SIRS)
11 Eunos Road 8
Lifelong Learning Institute
Lift Lobby B #08-04
Singapore 408601
MRT: Paya Lebar
Tel: 6222 7477


* Click here to view and download brochure.