[PART-TIME] SCTP WSQ Diploma in Retail (RETAIL OPERATIONS)

198 hours

To achieve a full qualification, individuals must successfully attain competency in all the following modules:

Adapt To Change (24 hours)
Learners will get insights to the global and technological landscapes, their impacts on industries and consumer behaviours, and how these will affect workers and their job roles. Most importantly, learners will discover how to cultivate adaptability in mindset, attitude and behaviour that will benefit both their employability and personal outlook.

Sales Target Management (24 hours)
Set, communicate, drive and motivate staff to achieve sales target and to review social-economic changes in the local context as well as assess impact of external economic and political events on the local retailing environment and to make changes to target set inability to reflect actual situation.

Workplace Communication (18 hours)
Use appropriate methods / equipment / platform to communicate policies and procedure to staff and monitor their compliance including evaluating the effectiveness of such methods / channels.

Productivity Improvement (30 hours)
Manage productivity action plans and initiatives that include reviewing potential areas & opportunities as well as evaluating tools and techniques for productivity measurement and improvement.

Service Leadership (30 hours)
Recognise the characteristics of a leader and to discharge the roles & responsibilities of a leader in operationalising the organization’s service vision, mission and values - entailing ways to promote a customer centric environment as well as analysing the performance of individual member and the team with the intent to identify follow-up actions for improvement.

Customer Experience Innovation (18 hours)
Develop insights & methods to enhance customer experience by identifying and mapping the organization’s current customer journey. Then after, to analyse for gaps in the journey before seeking, evaluating, and implementing proposed environments.

Retailing & the Economy (24 hours)
Understand key considerations and target markets in retailing as well as the application of the following concepts in the context of retailing: scarcity, opportunity costs, demand & supply, elasticity, utility.

Financial Analysis (30 hours)
Evaluate financial ratios, perform cost-benefits analysis and analyse the short and long term financial implications for the business to facilitate decision-making by management including the proper presentation of financial analysis to the management.

• With at least 3 years of working experience
• Basic English Proficiency: Able to understand and read English, in order to comprehend trainer's instructions, training materials and participate in class discussions
• Basic Digital Literacy:Use email, browse the internet and be able to use Microsoft Office
• This course will be conducted online. Learners must have the following:Laptop / Desktop computer, Stable WIFI, Webcam (built-in or external), Earpiece / Headphone with microphone

This course is also eligible for the following:

For self-sponsored participants:

• SkillsFuture Credit
• Workfare Skills Support (WSS) Scheme (For Individuals)

Additional Funding Support (AFS) of up to 95% of course fees for Singapore Citizens who meet one of the following eligibility criteria:
Long-term unemployed individuals (unemployed for six months or more); or Individuals in need of financial assistance - ComCare, Short-to-Medium Term Assistance (SMTA) recipients or Workforce Income Supplement (WIS) recipients; or Persons with disabilities

For more information about funding and support, click here.