Changi Airport Group Quality Service Management (QSM) Training 


SIRS is pleased to be appointed the QSM training provider to train 4,500 concessionaire staff working in the three terminals of our world class service icon – the Changi Airport Group (CAG).
With SIRS proven track record in service excellence and retail training, the CAG training programme includes an online class registration system to facilitate signing up, simulated training classrooms at Changi Airport, introduction of technologies to airport concessionaires to help improve productivity and career placement services to the airport concessionaires. 


The QSM training programmes will feature 2 brand new service modules that are specially developed for Changi Airport Service, Retail and F&B service professionals. These programmes will equip CAG service professionals with the right mindset and service skills that are critical to improve sales and enhance customer experience. Besides, it is also contextualised to incorporate CAG's service philosophy and service quality standards to ensure consistent service delivery to customers.


For these QSM training programmes, SIRS has adopted a unique and innovative training design model - Learning Windmill™ Strategies where participants learn through various modes of experiential and gamified activities.  


For Changi Airport concessionaries, please register for CAG QSM programmes through